The family were living in the regional city of Toowoomba when Max was born, and it was there that he was diagnosed with hearing loss in both ears and fitted with hearing aids.
“At such a confusing time with so many options, Hear and Say brought clarity and comfort to our lives right from the initial meeting. There was no question that they were the perfect fit,” said Kerri.
Relocating to the Northern Territory in 2019 didn’t signal the end of Max’s access to Hear and Say’s programs, with the family’s listening and spoken language therapy transitioning smoothly online to telepractice.
“The telepractice service was amazing when face-to-face options weren’t available to us,” said Kerri.
