As a senior finance manager and mum of two girls, Jackie Taylor knows all about juggling the many demands of a busy work and home life.

However, when it came to doing something about a hearing loss which was leaving her increasingly frustrated, Jackie knew she needed to act.

Lady Smiling

“At the end of the day, taking charge of my hearing loss was a quality of life choice. I am a very happy-go-lucky type of person and one who loves to have a chat, but at the age of only 41 I was already finding it harder to understand people,” Jackie said.

“I was struggling particularly at work, and with that my confidence was starting to wane. I would be in meetings and although I could hear what people were saying, I couldn’t understand them. Often I found myself asking multiple times to repeat the questions.”

After being referred to Hear and Say by her GP, Jackie booked an appointment for a hearing assessment. Jackie said she was impressed by the support and follow-up she received throughout the process.

Although acknowledging there was still a stigma around wearing hearing technology, particularly for younger people, Jackie said that ultimately going on to get fitted for hearing aids at
Hear and Say now felt like a “no brainer”.

“From the moment I had my hearing aids in, I couldn’t believe I had been missing out on so many noises,” said Jackie.

“The technology is amazing, and they are discreet and comfortable to wear. I don’t have issues with client calls at work anymore, and I am relaxed knowing that when I ask, ‘Pardon?’ in conversation it’s justified, not just because of my hearing.

“It has improved my hearing immensely. Once you have them in, it’s a whole new world!”

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