To provide you with the best possible experience, Hear and Say may use the personal information collected from you. Generally, we will collect, use and hold your personal information if it is reasonably necessary for or directly related to the performance of our functions and activities and for the following purposes:
- to contact you, manage our relationship with you, respond to your enquiries, or verify your identity;
- to book, confirm, and remind you of your appointments;
- to perform examinations, assessments, and other related allied health services;
- to provide other products and services you have requested;
- to deliver goods and services to you via our website;
- to process credit and debit card payments via third-party payment card processors such as Stripe and PayPal (we do not hold this information);
- to respond to your requests, complaints, or enquiries and other customer care related activities;
- to evaluate, develop, and enhance our websites, services and our operations;
- to conduct surveys, market research, and send out feedback requests to help us improve our service to you;
- to conduct research activities which may include publications;
- to conduct website and system administration, such as for the technical support of our websites and computer systems;
- to undertake direct marketing such as providing information to you about offers, services, products, events, and fundraisers that we think may be of interest to you or conducting surveys including by mail, email, SMS, social media, or other forms of communication. You can unsubscribe from these communications at any time;
- to manage our obligations with funding bodies as part of our funding agreements, including reporting and updates on how gifts or donations are helping;
- to contact you about changes to our service that could affect or inconvenience you;
- to comply with a legal or regulatory requirement or in connection with legal proceedings or at the request of a regulatory body; and
- to carry out general administrative requirements and other activities connected with the running of our business, including fraud prevention and detection and health and safety matters.
We may disclose your name and contact details, to third-party providers (such as Facebook and Google) to enable us to display marketing to you via such platforms, to allow us to monitor how effective our advertisements are, and to help us target our advertisements more effectively.
Where we do this, we require social media providers only to use your information for the purposes of enabling us to display marketing to you through their site and to monitor how effective our adverts are and ensure that our adverts are targeted at the correct people or types of people - not for any of their own purposes. You can update your social media privacy preferences within each of your personal social media accounts.
Research, analysis and management, funding, and monitoring of our services
We are permitted to collect health information for research that is relevant to public health or safety, analysis of statistics, or the management, funding, or monitoring of our health service. We undertake these types of activities to improve hearing health, educate, promote listening and spoken language development, set clinical benchmarks, and prevent and manage hearing loss and/or diseases.
We collect sensitive information for the primary purpose to provide health services to you. Sensitive information will be used and disclosed only for the primary purpose for which it was provided, or a directly related secondary purpose, unless you agree otherwise, or where certain other limited circumstances apply (for example, where required by law, necessary for the protection of a person/persons, or one or more enforcement related activities conducted by, or on behalf of, an enforcement body).
Failure to provide information
If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the services you, or they, are seeking.