The health and wellbeing of our community is always of utmost priority, particularly during the current COVID-19 (coronavirus) pandemic.

We encourage our community to keep informed of the updates, and the steps being taken to slow the spread.

Confirmed cases and close contacts

From Friday, 31 December 2021, there were changes to the requirements for confirmed cases and close contacts as well as for contact tracing in Queensland.

Please keep up-to-date with the Queensland Government website for the latest updates and information about close contacts. The government will only notify of major outbreak venues or super-spreader events and are no longer routinely listing exposure sites since transmission is now widespread.

Mandatory face masks

From Sunday 2, January 2022 face masks are required when visiting all Hear and Say centres. Children under the age of 12 years and people exempt from wearing a face mask do not have to wear a mask.

Public health and social measures

From Friday, 17 December 2021, restrictions on businesses eased with many businesses and venues returning to operating at full capacity with restrictions on people who are not fully vaccinated.

What is our policy?

In line with the Queensland Government health recommendations, clients receiving clinical services at Hear and Say (over the age of 16 years) will be asked to provide proof of their COVID-19 vaccination status upon arrival and continue to undertake a non-invasive temperature scan. This can be provided via:

  • the Check In Qld app displaying the green tick
  • a printed or digital certificate
  • an immunisation history statement.

Any clients receiving clinical services who refuse to provide proof of their vaccination status will need to adhere to the same restrictions and rules as those who are unvaccinated.

Unvaccinated clients and visitors
Any unvaccinated clients receiving clinical services over the age of 16 years will be required to wear a mask (outside of state-wide mandates) and socially distance when onsite at a Hear and Say Centre, and where possible services will be delivered via telepractice.

Other restrictions and requirements include for unvaccinated parents, carers or guardians include:

  • Only one person can accompany a child or young person to an appointment.
  • Must remain in the outdoor seating areas until their appointment commences.
  • Cannot use the communal areas.
  • Must not attend group programs or activities with their child or young person.
  • Must wear a single-use surgical face mask and will be required to limit their movements to areas where they can safely physically distance from others.

Hear and Say will continue to monitor government advice and adjust our policies or how we deliver services if directed to or where deemed necessary.

Experiencing symptoms?

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

Symptoms can range from mild illness to pneumonia. Some people will recover easily, and others may get very sick very quickly. Symptoms may include:

  • Fever
  • Cough
  • Sore throat
  • Tiredness
  • Shortness of breath

If you or your child is experiencing any of the above symptoms, please contact us to cancel or re-arrange your appointment, and follow the government recommendations to get tested for COVID-19.

If a child or client is unwell while onsite, our clinicians are also entitled to ask them to leave the centre and seek medical advice.

Protect others and stop the spread

We can all help slow the spread of COVID-19 in Australia. To protect others you must:

Useful links

  • Current status of COVID-19 in Australia, here.
  • Queensland COVID-19 hotspots and contact tracing alerts, here.
  • Guide to isolating with COVID-19, here.
  • Information about COVID-19 and how to protect yourself, here
  • COVID-19 resources, here
  • National coronavirus and COVID-19 vaccine helpline: 1800 020 080
  • Health direct helpline: 1800 022 222
  • Lifeline Australia crisis support hotline: 13 11 14

Content updated Friday, 7 January 2022. 

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