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We are delighted to respond to any questions or concerns you may have

We strive to provide the best services to support all of our families, children, clients and partners. We appreciate and encourage your compliments, complaints, feedback and suggestions as they will help us improve and enhance our services.

How we handle your feedback

We will always respond as quickly as possible and you can assist us by providing as much relevant detail as you can when you first contact us via the form below. Please note that sometimes feedback can be in relation to complex matters and we may have to speak to someone in a department who is handling your matter before we can respond.

If you supply contact details, we will respond to you in a timely manner (for complaints 48 hours and for evaluation and feedback within three business days).

If I provide feedback or make a complaint, who else will know about this?

Your privacy and confidentiality will be respected and protected. If you don’t want to provide your name, you don’t have to, however, if you do provide your name, you will not be discriminated against or disadvantaged in your dealings with us.

Further assistance

Please contact us if:

  • You need assistance to lodge your feedback, including an interpreter or someone authorised to speak on your behalf
  • You would like us to send you a feedback form
  • You are not happy with how we have handled your feedback.

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Online learning

From tinnitus, to cytomegalovirus, to teaching kids with hearing loss – further your knowledge with our on demand webinars.
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2021-22 Annual Report

Read about the 300 babies born with hearing loss in Australia each year, and how Hear and Say continued to change lives this year.
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Celebrating powerful communicators

Four courageous children and clients of Hear and Say shared their stories at the inaugural Power of Speech event.
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Loud Shirt Day 2023

You can get loud for the thousands of children with hearing loss. Taking part is easy – all you need is a loud shirt!
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Kindy Inclusion Service

Hear and Say is working with the Queensland Department of Education to deliver the Kindergarten Inclusion Service.
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Elspeth's Story

“Elspeth is smashing her speech and language goals and her confidence is soaring.”
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