Due to the uncertain weather conditions in North Queensland, if you are impacted and have an appointment scheduled in-centre, please contact (07) 3850 2111 or mail@hearandsay.com.au for updates.

We are delighted to respond to any questions or concerns you may have

We strive to provide the best services to support all of our families, children, clients and partners. We appreciate and encourage your compliments, complaints, feedback and suggestions as they will help us improve and enhance our services.

How we handle your feedback

We will always respond as quickly as possible and you can assist us by providing as much relevant detail as you can when you first contact us via the form below. Please note that sometimes feedback can be in relation to complex matters and we may have to speak to someone in a department who is handling your matter before we can respond.

If you supply contact details, we will respond to you in a timely manner (for complaints 48 hours and for evaluation and feedback within three business days).

If I provide feedback or make a complaint, who else will know about this?

Your privacy and confidentiality will be respected and protected. If you don’t want to provide your name, you don’t have to, however, if you do provide your name, you will not be discriminated against or disadvantaged in your dealings with us.

Further assistance

Please contact us if:

  • You need assistance to lodge your feedback, including an interpreter or someone authorised to speak on your behalf
  • You would like us to send you a feedback form
  • You are not happy with how we have handled your feedback.

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Online learning

From tinnitus, to cytomegalovirus, to teaching kids with hearing loss – further your knowledge with our on demand webinars.

2022-23 Annual Report

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