World-leading experts in hearing technology and listening spoken language therapy.

As a not-for-profit organisation, Hear and Say relies on the generous support of our passionate community, government and philanthropic partners to support babies born deaf to learn to hear and speak.

Our team will provide quote for your appointment upon booking. If you see our therapists for regular appointments this will be quoted in your NDIS service agreement. You will receive an invoice and payment is expected on the day of your appointment (refer to NDIS guidelines below).

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Accredited NDIS provider

Hear and Say is an accredited National Disability Insurance Scheme (NDIS) provider and many of our programs and services are eligible for NDIS funding. Our dedicated team can support you at any stage of your NDIS journey – from accessing the NDIS for the first time, to preparing for the planning conversation, to using your funds. 

If your NDIS plan is self-manged, payment is required on the day of your appointment. If your plan is plan-managed an invoice will be sent directly to your nominated ‘plan-manager’ for payment. For agency-managed plans, Hear and Say will claim payment directly from your NDIS plan.


We are able to provide Medicare rebates for some of our services. When booking your appointment, our friendly staff will advise of any rebate or gap.

Private health funds

Depending on your type and level of private health cover, you may get a rebate for some of our services including hearing aids, cochlear implants and other devices. It’s important to check with your insurer about what your policy covers.

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Cancellation policy

Our team will contact you about three days prior to your appointment to confirm. If you’re unable to attend, two full business days’ notice for cancellation of a scheduled appointment is required. If sufficient notice is not provided, Hear and Say can charge 100% of the cost of the service.

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Parent information webinar

Learn more about the development of children’s motor skills from birth through to five years old.

2020-21 Annual Report

Read about the 300 babies born with hearing loss in Australia each year, and how Hear and Say continued to change lives this year.

Changing lives, together

Your gift will help deliver critical services, so babies born deaf can hear their parents say, “I love you.”

Give regularly

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Spotlight on single-sided deafness

“This research project is very exciting because it helps to show that children who receive a cochlear implant for single-sided deafness saw significant improvements in their day-to-day hearing abilities, which are maintained over time."

Cycling and hearing loss: staying safe on the roads

“People kept mentioning to me that I was missing parts of conversations, and in crowded environments I was finding it very difficult to hear and engage with others."

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