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For Rockhampton parents Renee and Jacob, finding out their baby girl had been born with hearing loss six years ago came as a complete shock.

“Evie’s diagnosis came after her newborn screen at the hospital, and it was a huge surprise as no one in our families had ever had hearing loss,” said Renee.

“We didn’t know what we were meant to do, and it was pretty scary particularly as we were first-time parents.”


Evie was just nine weeks old when she was fitted with her first pair of hearing aids – “hot pink”, as Renee fondly recalled. Determined to help their daughter learn to hear and speak, the family turned to renowned Queensland organisation, Hear and Say and haven’t turned back.

“Because we live regionally, we received weekly specialised speech therapy via telepractice from Hear and Say until Evie was around four years of age, which then went to fortnightly sessions,” said Renee.

“It’s support we absolutely couldn’t do without. We had no idea what to do for a child with hearing loss, and Hear and Say has guided us every step of the way. Evie’s speech therapists have been professional, kind and they care about her holistic development. She is keeping up with her peers in terms of listening and speaking, and Hear and Say has shown us that children born deaf are able to access sound and live a full and happy life – the work they do is unmatchable.”

QCoal Foundation and Hear and Say have joined forces in an exciting new partnership to support regional and remote students like Evie to thrive.

Under the service known as the Hear and Say RETAIN (REgional TArgeted INtervention) program, the two organisations are working together to help ensure that school-age children with hearing loss aren’t left behind and can go on to reach their goals – regardless of where they live.

Contact us to find out how we can support school-age students

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Online learning

From tinnitus, to cytomegalovirus, to teaching kids with hearing loss – further your knowledge with our on demand webinars.

2022-23 Annual Report

Read about the 300 babies born with hearing loss in Australia each year, and how Hear and Say continued to change lives this year.

Celebrating powerful communicators

Four courageous children and clients of Hear and Say shared their stories at the inaugural Power of Speech event.

Workplace giving

“The program gives our staff a sense of pride in the company and for the work they do at Sci-Fleet." – Allison Scifleet, Guest Experience Manager, Sci-Fleet Motors.

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